CUSTOMER SATISFACTION GUARANTEED...
We hope that you will love everything you buy from us, however if this is not the case, we promise to refund any item you are unhappy with when you return it to us in a saleable condition within 28 days of the date shown on your dispatch note (40 days for international customers).
All customers must be issued with a valid RMA (Return Merchandise Authorisation) Number before any return is processed and accepted. This can be obtained by contacting our Customer Service team and explaining the reason for the return. Any items returned not displaying a valid RMA number will be returned to the customer at their own cost.
Customers are allowed 28 days (40 days for international customers) from the date on their invoice in order to return their purchase. Items must be in the same condition as delivered, unopened and unused. Where applicable any free gifts or additional items included with the product must also be returned. Items that are returned in an unsatisfactory condition or with missing parts will be either rejected and returned to the customer at their own cost or refunded minus a restocking fee. The customer is responsible for all postage costs in returning unwanted items (this includes items ordered in error by the customer).
FAULTY / DAMAGED / MISPICKED ITEMS:
In the unlikely event that you are sent the wrong item or where you receive an item that is faulty or damaged in transit, please contact our Customer Service team in order to explain the problem you are experiencing. Where appropriate our Customer Service Team will go through trouble shooting steps and common setup issues with you in order to resolve any technical issues. If this is unsuccessfful then you will be issued with an RMA number and given a Freepost address in order to return the item to us.
PACKAGING YOUR RETURN:
When returning unwanted items please ensure they are in saleable condition with original packaging and any free items. Please note, with the exception of faulty merchandise, we cannot accept the return of products that have been opened or used. We advise all customers to obtain a proof of postage when sending back items valued under £10, any items over £10 in value should be sent back via a recorded delivery service as we cannot be held responsible for returned items lost in the post.
CARE OF GOODS TO BE RETURNED:
Whilst in possession of your item/s you are under a statutory duty to take reasonable care of them. We reserve the right to claim against you for item/s returned that have been made unfit for resale or damaged whilst in your possession.